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Yes I have access to the Joomla admin panel and I do see the Admin > Content > Media with several directories there.Hmm, okay, that doesn't make it any easier.
By Joomla interface do you mean the admin area of Joomla?
I'm not sure if that works in J3... also works.
Admin area => Content => Media
Copy the favorites there.
The information is without guarantee, I am not a Joomla specialist.
If it is fungzionized, the icon changes, if it is not fungzionized, it consumes memory on the server, but does not interfere with Joomla!
Who pays the hoster? He should also have access data, because without access data it is only a matter of time before nothing works anymore.
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